Reference

Your deposits, withdrawals and account security in one place

We connect your bKash, Nagad or Rocket wallet directly to your 77 Joya balance so you can fund your account in seconds and request payouts the same way.

bKash, Nagad, RocketFast withdrawal requestsSecure document checkBangladesh mobile walletsBalance visibility
77 Joya Your deposits, withdrawals and account security in one place
77 Joya Add balance through local wallets

Add balance through local wallets

We accept bKash, Nagad and Rocket for deposits because they are the wallets Bangladesh players already use every day. Open the cashier from your account screen, pick your wallet, enter the amount you want to transfer and confirm with your PIN. The balance appears in your account as soon as the payment network clears it, usually within a minute during business hours.

You will see the exact amount you sent reflected in your account currency, and you can check every deposit in your transaction history under account settings.

  • Log in and open the cashier — Tap the deposit button on your account dashboard to open the cashier screen where all payment methods are listed.
  • Choose bKash, Nagad or Rocket — Select the wallet you use most often; each method shows the account number or QR code for the transfer.
  • Enter amount and confirm in your wallet app — Type the amount, switch to your wallet app, send the payment to the number shown, and confirm with your PIN.
  • Balance updates automatically — Your account balance refreshes as soon as the payment network reports the transaction, typically under sixty seconds.
77 Joya Send winnings back to your wallet

Send winnings back to your wallet

Withdrawals move your account balance back to the same bKash, Nagad or Rocket number you used for deposits. Open the withdrawal screen from your account menu, enter the amount you want to transfer and confirm the wallet details we have on file. If this is your first payout or you have changed wallet numbers, we will ask you to verify your identity

with a document upload so the money reaches the right person. Once verification is complete, your request enters our payout queue and is processed in the order received, with most requests cleared within a few hours during operating hours.

  • Open withdrawal screen — Navigate to your account menu and select the withdrawal option to see your available balance and linked wallet.
  • Enter payout amount — Type the amount you want to send back to your wallet; the screen shows any minimum threshold and your current balance.
  • Complete verification if needed — First-time withdrawals require a photo ID upload to confirm the wallet belongs to you; returning users skip this step.
  • Confirmation and processing — You will see a confirmation screen with a reference number; the payout is processed in queue order and sent to your wallet.
LOCAL METHODS

Bangladesh wallet and bank options

Every payment method we list works through the mobile wallet or bank network Bangladesh players already trust. We do not charge deposit fees on our side, though your wallet provider may apply standard transfer charges depending on your account type and the amount you send. Withdrawal requests are processed in the order they are received, and the payout reaches your wallet through the same network you used to deposit.

bKash The most widely used mobile wallet in Bangladesh; send from your bKash app using the account number shown in the cashier, and your balance updates within a minute.
Nagad Government-backed mobile wallet with instant transfers; select Nagad in the cashier, confirm the payment in your Nagad app, and the deposit clears immediately.
Rocket Dutch-Bangla Bank's mobile wallet service; choose Rocket, send the amount to the number displayed, and your account balance reflects the deposit as soon as the network confirms it.
Bank Transfer Direct bank deposit for larger amounts; select bank transfer in the cashier, follow the account details provided, and notify support with your transaction reference for faster crediting.
77 Joya Verify your identity to protect payouts

Verify your identity to protect payouts

Account verification links your 77 Joya balance to documents only you control, so withdrawals can only reach the wallet registered in your name. We ask for a photo of your national ID card or passport and a recent selfie when you request your first payout. Upload clear images through the verification screen in your account settings; our team checks them within a

few hours and notifies you by account message once the review is complete. Verification is a one-time step unless you change your wallet number or personal details, and it prevents anyone else from withdrawing your balance even if they access your login.

  • Prepare your ID document — Have a clear photo of your national ID card or passport ready; the document must show your full name and photo.
  • Upload documents in account settings — Navigate to the verification section, upload the ID photo and a selfie holding the document, then submit for review.
  • Review and approval — Our compliance team checks the documents within a few hours during business days and sends you an account notification when approved.
  • Withdrawals unlock automatically — Once verified, you can request payouts anytime; the check stays valid unless you update your wallet or personal information.

Common questions about deposits and withdrawals

Below are the questions we hear most often about funding your account, requesting payouts and keeping your balance secure. If your question is not covered here, contact our support team through the live chat button in your account dashboard.

Most mobile wallet deposits clear within sixty seconds once the payment network confirms the transaction. During peak hours or maintenance windows, it may take a few minutes longer.

For security, we send payouts to the same wallet number you used for deposits. If you need to change it, contact support with your new wallet details and verification documents.

Upload a clear photo of your national ID card or passport plus a selfie holding the document. The review usually completes within a few hours during business days.

Minimum amounts depend on the payment method you choose and are shown in the cashier when you select a wallet. Check the deposit screen for the current threshold before transferring.

Check your wallet app to confirm the payment was sent successfully, then contact our support team with your transaction reference number so we can trace it with the payment provider.

Verified accounts see most payout requests processed within a few hours during operating hours. First-time withdrawals take longer because we complete the identity check before releasing funds.
Reference

77 Joya Banking

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.